ManualDoc:Order To CollectBusinessFlow

Contents 1 Introduction 2 Order to Shipment? 2.1 Main roles and tasks 3 Customer Invoice to Cash? 3.1 Main roles and tasks 4 Relationship with other business flows

Introduction

Order to Cash workflow manages the life-cycle of a sales process.

Due to its complexity and different roles involved it is convenient to split Order to Cash down into two main sub-processes:

1. Order to Shipment: process starts when a customer requests a quotation or orders goods to the moment the warehouse staff ships the merchandise. Executed in Openbravo Sales Management application area.
2. Customer Invoice to Cash: continues previous sub-process by invoicing customer´s deliveries (executed in Openbravo Sales Management) and closes it by receiving payments from buyers (executed primarily in Financial Management, although basic payment management is also present in Sales Management application area).

Order to Shipment?

The abstract Order to Shipment business process is defined by the following diagram:

Main roles and tasks

Sales

• Prepares and sends Quotation to customer
• Converts Quotation to Sales Order or books it from scratch

Warehouse

• Ships goods to buyers

Customer Invoice to Cash?

The abstract Order to Shipment business process is defined by the following diagram:

Main roles and tasks

Finance

• Issues the invoice to customer
• Collects payment from the buyer

Relationship with other business flows

Order to Cash process has a connection with other workflows:

• Inventory Accuracy as shipment changes stock quantity and its value.
• Payables and Receivables Management in terms of managing payments.
• Customer Returns.
• MRP Management because pending sales orders are one of the inputs for the production process.

Please follow Sales Management and Financial Management application areas to understand how Order to Cash business flow is executed in Openbravo.