ManualDoc:Supplier ReturnsBusinessFlow

Introduction

This workflow manages the return of purchased goods back to the supplier and so primarily executed within Openbravo Procurement Management application area.

Due to the consecuences of returning it is convenient to split Supplier Returns down into two main sub-processes:

1. Supplier Return to Debit: This process manages the return of goods back to the vendor and the request of a debit.
2. Supplier Return to Replacement: This process manages the return of goods back to the vendor and the request of a goods replacement.

Supplier Return to Debit

The abstract "Supplier Return to Debit" business process is defined by the following diagram:

These are the main sub-processes:

• Return a product
• Request a Vendor Debit
• Accept the Debit

Roles Involved

The following roles are involved with this process:

• Procurement - this role authorizes the return of goods
• Finance - this role authorizes debits of returns
• Material Management - send back the items

Supplier Return to Replacement

The abstract Supplier Return to Replacement business process is defined by the following diagram:

These are the main sub-processes:

• Return Product
• Receive Replacement
• Create Invoice
• Supplier Return to Debit sub-process
• Procure to Pay sub-process

Roles Involved

The following roles are involved with this process:

• Procurement - this role authorizes the return of goods
• Finance - this role authorizes debits of returns
• Material Management - send back the items and receive a replacement