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Modules:Restaurant Management for Retail/User Documentation

Contents

Introduction

With this module it is possible to configure WEBPOS for Restaurants by managing orders assigned to tables. As a precondition, the following modules have to be installed:

Configuration

This article explains how to configure the module Restaurant Management for Retail. It assumes the reader knows how to configure Openbravo Commerce Platform.

Tables Configuration

Tables are configured in the Resource window in the back office. By creating a new record, a new table for the restaurant is created.

Resource.png


The reservation log tab is a complete record of all the bookings that have been done for this table.

In addition, the checkbox "restaurant table" has to be selected in the Resource Category window. When the Restaurant module is installed, the checkbox is selected by default.


Resourcecat.png

Channel-Touchpoint Type

Restaurant Management can be activated by Touchpoint Type. As a result, if activated, all the POS Terminals linked to it, will display the restaurant layout with the tables.

In order to activate Restaurant Management, the “Restaurant POS” checkbox should be selected.


Touchrestaurants.png

Products Sent to Kitchen

Products that need to be send to the kitchen for cooking or preparation, have to be configured in order to show this information in WEBPOS. To do so, in back office, these type of products need to have the flag “Send to Kitchen” selected in the Product window.

Sendtokitchen.png

Kitchen Printer Configuration

In order to print a ticket for a kitchen order, a new printer can be configured.

The configuration is done in Warehouse window: in the Restaurant Configuration section there is a field for the Kitchen printer. For example, if the value is 2, it means that all the products sent to the kitchen will generate a ticket using Printer number 2.

In addition, during the technical configuration of the Hardware Manager properties, the number of the kitchen printer needs to be the same as in the printer line. In the below case for example, the machine.printer.2 is configured.


PrinterWarehouse.png


If some specific product needs to be printed using a different printer, it is also possible to configure exceptions using other printers. For these cases, in the Assortment of the store (in the product tab) there is an option of adding another printer number by product.

In the below example, this specific product below will be printed using printer number 5:

PrinterAssortment.png

In this case, it is also necessary to configure the Hardware Manager as mentioned above.

Approvals

Apart from the Preferences of the necessary modules explained above, there are two approvals available in this module.

Restaurant POS modify sent to kitchen line approval

A product that has already been sent to the kitchen can be modified. An approval can be configured if required. To do so, the following configuration has to be added:

Preference for the approver:

  1. Organization = * (or select the organization where this preference will apply)
  2. Property list = Y
  3. Property = Restaurant POS modify sent to kitchen line approval
  4. Role = Applicable role
  5. User = Applicable user

Preference for the the user who needs approval:

  1. Organization = * (or select the organization where this preference will apply)
  2. Property list = N
  3. Property = Restaurant POS modify sent to kitchen line approval
  4. Role = Applicable role
  5. User = Applicable user


Restaurant POS release blocked table approval

If a table synchronization goes to the "Errors While Importing" window, the respective table will be blocked. If the user wants to release this blocked table, an approval can be configured to do so.

Preference for the approver:

  1. Organization = * (or select the organization where this preference will apply)
  2. Property list = Y
  3. Property = Restaurant POS release blocked table approval
  4. Role = Applicable role
  5. User = Applicable user

Preference for the the user who needs approval:

  1. Organization = * (or select the organization where this preference will apply)
  2. Property list = N
  3. Property = Restaurant POS release blocked table approval
  4. Role = Applicable role
  5. User = Applicable user

Usability

Creation of a new order

In order to create a new order, the button "New receipt" is clicked in the pop up that is displayed when opening the WEBPOS.

Newreceipt 001.png

All available tables are displayed in green and one table can be selected. If the order is part of a bar order, a take away or an order that does not belong to a table, the "Keep Unassigned" button is clicked.

In this example, table 2 is selected.

Tables2toselect.png

After the table is selected, the receipt will created and the table number is shown in the header.

Assignedtable2.png

Products can be added to the order and by clicking in OK button the order is saved.

Productstable2.png

Table 2 is now occupied and can be selected again to add or delete products, like on a normal WEBPOS ticket.

Occupied.png

Ticketmodifiedrest.png

Finally, to complete the payment, click on the total amount and select the payment method desired as usual.

Paidrestaurants.png

Selection of an existing order

Upon logging into the WEBPOS, the pop up with the open tables and ticket information is displayed.

The pop up window has two tabs to select existing orders: one for "Assigned to Resource" already selected with the tables and another one called "Unassigned to Resource".


Tablepopup.png

When clicking "Unassigned resource", all open orders with no table assigned will be displayed (for example, bar or take aways orders).

Assignedticket.png

By selecting the tables or the Unassigned receipts, the orders can be edited or the payments completed as explained in above section.

Deletion of an order

If for any reason an order has to be deleted, after loading the ticket, the option "Delete Receipt" is selected.

Deleteres.png

Reassignation of orders to other tables and combination of tables

Unassigned order to a table

An unassigned order can be assigned to a table, in the case that, for example, a customer moves from the bar to a restaurant table. Do to so, the "Unassigned" label of the order is clicked.

Switch.png

The pop up with the tables available is displayed and after a table is selected, the ticket is changed from "Unassigned" to displaying the table selected.

Assigntable.png

Table6.png

Table to table

An order can be switched from one table to another. To do so, the "Table number" label of the order is clicked.

Table6.png

The pop up with the tables available is displayed. After unselecting the current table and select a new one, the ticket is assigned to the new table. The unselected table is released and available for booking again.

Unselecttable.png

Table7.png

Combination of multiple tables

Multiple tables can be combined in one order as well. To do so, the "Table number" label of the order is clicked.

Table7.png

The pop up with the tables available are displayed and all the tables that are combined in one order are selected. In this case, both tables are selected and upon clicking "Apply" they are combined.


Bothselected.png

7and8.png

Send to Kitchen Products

In the case that products have to be sent to the kitchen for cooking, there is a button in the product line to send and print the kitchen ticket.

Sendtokitchenrest.png

When the "OK" button is clicked, the kitchen ticket is printed so that the food will be prepared.

The product line changes from "Not Sent" to "Sent".


Sentproduct.png

Bill splitting

It is possible to split the bill in the case each customer wants to pay his own expenses.

To do so, the respective items consumed by the customer are selected and the button "Move to Receipt" is clicked.


Movetoreceipt.png

A confirmation pop-up is shown and the next step is to select "Create New Receipt".

Movetoreceiptres.png

The selected items are displayed in another receipt and the customer can pay separately.

Movetoreceiptrestpayment.png

The non-selected items remain on the initial receipt and are paid separately.

Receiptmove.png

Retrieved from "http://wiki.openbravo.com/wiki/Modules:Restaurant_Management_for_Retail/User_Documentation"

This page has been accessed 910 times. This page was last modified on 18 February 2019, at 14:38. Content is available under Creative Commons Attribution-ShareAlike 2.5 Spain License.